I
recently had some items taken from my luggage on a trip to Peru. Although my bag
arrived on the luggage carousel in Lima Peru, I noticed that the zipper was open
and some items were missing. I'm posting this information here for everyone's
benefit.
Basically I have learned a bit in the process...namely, act quickly
to get the paperwork started, be advised that some items you might lose and try
to claim are not "covered".
Additionally and perhaps most importantly,
this incident reminded me to pack everything in packing cubes, (and attach all
the cubes together, in the event your luggage pops open), and consider some type
of "bungee" or elastic strapping around your luggage. I carry long ribbon
like rubber band that I bought in a market in Vietnam, made from an inner-tube
It comes in handy all the time, for strapping things on the backs of motorbikes,
securing mosquito nets around beds, etc. Grab one, or something like on or before
your next trip.
Anyway, here's the scoop on my recent "pilfering of baggage incident"....
I sent the following email to Delta and very quickly received their reply, with assurance that they would take care of things.....
Hi, I arrived in Lima Peru on April 23. When my baggage arrived in Lima, several items were missing but no homeland security notice was inside. I found the Delta baggage person in Lima who gave me a blue colored "Passenger Record of Baggage Repair" form and told me to "come back tomorrow" and fill out another form listing the items missing from my luggage. ........ According to the Delta website, I guess have 2 weeks to "file a claim" otherwise I may not be "covered".
Anyway, I am still in Peru and will be unable to get to the Delta Airport office for a while...so I at least wanted to get this out to you. The items that were taken from my luggage included a PacSafe Luggage locking system $85, a TSA lock $15, two baseball hats $25, and a Lonely Planet Peru guidebook $25...total value is $150
What shall I do to ensure that upon my return to the USA on June 5 I will be able to receive payment for these lost items.
Thank you, Karl Grobl
__________________________________________________
Here is Delta's reply:
Dear
Mr. Grobl, Thank you for your e-mail to Delta Air Lines. Please accept our most
sincere apology for all the inconvenience caused. We would like to point out that
we pride ourselves on honesty and integrity of our employees and to receive your
report deeply concerns us.
Delta does not take any liability for cash,
camera equipment, commercial effects, computer software and equipment, electronic
equipment, fragile articles, jewelery, lifesaving medication, negotiable papers,
irreplaceable business documents, works of art or other similar valuable items
contained in checked or unchecked baggage.
As per Delta policy, items
missing from the checked-in baggage must be reported within 7 days when traveling
international. However we will go ahead and create a courtesy file for you in
order to do that, we would request you to provide us the correct flight number,
ticket number and the permanent home address.
We once again apologize
for the inconvenience and appreciate your patience.
The Delta Baggage Service Center/SB
_____________________________________________________
It is interesting to note that Delta (and probably other airlines) don't take any liability for cash, camera equipment, commercial effects, computer software and equipment, electronic equipment, fragile articles, jewelery, lifesaving medication, negotiable papers, irreplaceable business documents, works of art ...all good reason to pack any of those items in a carry on bag !
Happy travels.
if you have found any information on this site to be useful, or if I have answered a question for you, and you want to contribute something, just click the button below. Thanks !
